☂ SHOP Policies | Arthandwood.com


Thank you for shopping at Arthandwood.com & please call again


ORDER PROCESSING

   After placing an order, please make sure that the shipping address is correct as we're unable to redirect goods once they are on their way to you.
✔   Once you have placed your order you will receive an order confirmation detailing what you have bought.
✈  We generally dispatch orders within 2 - 3 business days, personalized & custom orders may take longer to process.
✈   Once we have dispatched your order you will receive an email from us with information that your order was shipped and you will be given tracking number.
✈  Shipments are made Monday - Friday except bank & public UK holidays.


SHIPPING

✈ All orders are shipped from the United Kingdom via Royal Mail - International Tracked & Signed or Hermes for UK orders.
Packages are shipped with a confirmation tracking number emailed to the address sent with your order.

Estimated Shipping Time (after dispatch date):
       United Kingdom: 1 - 3 business days
    ☞   Europe:  3 - 5 working days
      USA and Canada: 5 - 7 working days.
       Australia: 5 - 7 working days.
    ☞   Rest of the world: 5 - 7 working days.

International customers are responsible for all fees, taxes and duties associated with shipping to their respective countries.
We cannot be held responsible for delays or items lost by the post. We're unable to provide refunds for missing packages, unless we could open Compensation Claims for International Items.


PAYMENT

Arthandwood.com accepts PayPal or any major credit or debit card. Please note that you DO NOT need to have a Paypal account to use the system to pay with a credit card.

If you would like to pay with your credit or debit card, please select the "Don't Have a PayPal Account?" option and fill in your card details.


CUSTOMS CHARGES & IMPORT DUTIES

 If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes.
Outside EU customs clearance procedures can be required, which can cause delays for which we can't be held responsible for.

PERSONALIZED / CUSTOM ORDERS
Personalised rolling pins are non-returnable (please note that this does not affect your statutory rights).
All personalized & custom products are not eligible for return or exchange.

RETURNS & REFUNDS POLICY

We do our best to ensure all of our customers enjoy a happy shopping experience with Arthandwood.com, however occasionally you may need to return an item.
  If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please include your order number inside the packaging and obtain the proof of postage.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We would recommend that you return your items via registered post.

Contact Us
If you have any questions on how to return your item to us, feel free to contact us.

PRODUCT CARE
Our rolling pins are made from FSC Certified Solid beech wood with a natural finish & protected with oil.
Wash dry with a brush first after use, then if needed with water, soap and dry well before using again!
Do not wash in a dishwasher and try to avoid prolonged contact with water.

DISCLAIMER

By purchasing from our website www.arthandwood.com, you are agreeing to the upper-mentioned terms and conditions of trading.
All materials contained in this website are protected by copyright laws, and may not be reproduced, republished, distributed, transmitted, displayed, broadcast or otherwise exploited in any manner without the express prior written permission.


ADDITIONAL INFORMATION

  If you have any questions, please don't hesitate to contact us we will be happy to answer all your questions.
All designs are copyrighted. All images are Wood's Good's property and cannot be used or published.